Shipping & Returns

When packaging your items, we only use recycled or biodegradable materials and use Sendle or Australia Post when shipping your items.

Items are shipped within 48 hours of receiving payment on business days only. Please ensure you provide complete and correct information when ordering your products, Macia Crystals is not liable for any parcel that is posted to an incorrect address given by our customers. If you have provided the wrong address, please notify us as soon as possible and we’ll try and help out! Shipping costs are non-refundable.

Shipping rates

AUSTRALIA WIDE:

Regular Post:
  • Up to 5 kilograms - $10 flat rate
  • 5 kilograms or heavier - $20 flat rate
Express Post:
  • Up to 5 kilograms - $15 flat rate
  • 5 kilograms or heavier - $35 flat rate

Regular Post takes approximately 2-4 business days to arrive. Express post takes 2-3 business days. 

INTERNATIONAL RATES:

Standard International Shipping <1kg - AUD$25.00
Standard International Shipping 1kg - 2kg - AUD$35.00
Standard Internation Shipping 2kg+ - AUD$60.00

Please note these timeframes are only a guide. Macia Crystals is not responsible for any import taxes or customs charges that may be incurred.


Exchanges

We offer a 14-day exchange period for any change of mind purchase, however the items need to be returned in the original packaging and in their original condition. Please email us as soon as possible regarding any exchange queries and we will let you know of the next steps.

The postage for the exchange is the responsibility of the customer and they will also need to pay postage for the item/s they are wishing to receive for the exchange.

For hygiene reasons we do not offer exchange on any earrings.

Refunds

We only offer refund on items that are faulty, please email us as soon as possible at hello@maciacrystals.com with pictures of the item and we will let you know the next steps.

Macia Crystals does not offer refunds for change of mind.

Shipping costs are non-refundable.


Damaged & Missing Items

Once your items have left our hands Macia Crystals is not responsible for any missing parcels and it is the courier’s responsibility to deliver your item on time.

The utmost care is taken for each and every package to reach their new home safely, however if you do receive a damaged item, please notify us with 24 hours of receiving your item at hello@maciacrystals.com

Macia Crystals is not responsible for any delays by the courier service.